Terms of Service
Last updated: 17 July 2026
These Terms of Service (“Terms”) govern your use of the Intelitune website at https://intelitune.com and any services you engage from Intelitune (“Intelitune”, “we”, “us”, “our”). By using our website or engaging our services, you agree to these Terms. If you do not agree, do not use the website or our services.
1. Who we are
Intelitune provides Integrated Technical SEO, AEO (Answer Engine Optimization), and GEO (Generative Engine Optimization) services to businesses.
- Legal entity: PT Nexa Core Venture, doing business as Intelitune
- Registered address: Ruko Modern Square, RT.001/RW.006, Klp. Indah, Kec. Tangerang, Kota Tangerang, Banten 11151, Indonesia
- Contact: contact@intelitune.com
2. Use of our website
You may use our website for lawful purposes only. You agree not to misuse the site, attempt to gain unauthorised access, scrape content at scale, introduce malicious code, or interfere with its operation.
All content on this website — copy, methodology descriptions, case studies, frameworks, and design — is owned by Intelitune or its licensors and is protected by intellectual property law. You may not copy, republish, or reuse it without written permission.
3. Services
Our services are defined in a separate written proposal, statement of work, or service agreement (“Engagement Agreement”) agreed between you and Intelitune. These Terms apply to every engagement. Where these Terms and a signed Engagement Agreement conflict, the Engagement Agreement takes priority.
Our services typically include diagnosis, audit, strategy, content and technical optimization, and reporting across Technical SEO, AEO, and GEO. The specific scope, deliverables, timeline, and fees are set out in your Engagement Agreement.
4. What we do and do not guarantee
We deliver methodology, senior ownership, and measurable execution. We report results honestly.
We do not guarantee rankings, traffic volumes, AI citations, revenue, or any specific commercial outcome. Search engines, AI answer engines, and generative platforms control their own algorithms and change them without notice. AI visibility scores are directional. We track and optimize toward outcomes; the platforms decide the result.
We commit to competent, senior-led work and transparent measurement. We do not commit to outcomes outside our control.
5. Your responsibilities
Effective work depends on your cooperation. You agree to:
- Provide timely access to the platforms, accounts, and files needed to deliver the work.
- Give feedback and approvals within the timelines we agree.
- Ensure the content, data, and materials you provide are accurate and that you hold the rights to them.
- Implement recommendations, or authorise us to, where implementation is your responsibility.
Delays or incomplete access on your side may affect timelines and results. We are not responsible for outcomes affected by factors within your control.
6. Fees and payment
Fees, billing cycle, and payment terms are set out in your Engagement Agreement. Unless stated otherwise:
- Fees are billed monthly in advance for retainer engagements.
- Invoices are due within 14 days of the invoice date.
- Fees are exclusive of applicable taxes (such as Indonesian VAT / PPN), which are added where required.
- Late payment may result in suspension of work and may incur interest at the applicable statutory rate.
Refunds are governed by our Refund Policy, which forms part of these Terms.
7. Term and cancellation
The term and notice period for each engagement are set out in your Engagement Agreement. Unless stated otherwise, either party may cancel a retainer engagement with 30 days’ written notice. You remain responsible for fees covering the notice period and for any work delivered or in progress up to the effective cancellation date. Cancellation and refund handling are set out in our Refund Policy.
8. Intellectual property and deliverables
On full payment, you own the final deliverables we produce specifically for you, such as content published on your website and reports prepared for you.
Intelitune retains ownership of its methodology, frameworks, processes, internal tools, templates, and know-how. Nothing in an engagement transfers ownership of these to you. We may reference your engagement and anonymised or agreed results in our own marketing, unless your Engagement Agreement says otherwise.
9. Confidentiality
Each party may access confidential information belonging to the other. Both parties agree to keep that information confidential, use it only to perform the engagement, and protect it with reasonable care. This obligation continues after the engagement ends. It does not apply to information that is public, already known, or independently developed without breach.
10. Limitation of liability
To the fullest extent permitted by law:
- We are not liable for indirect, consequential, or special losses, including lost profit, lost revenue, lost data, or loss of business opportunity.
- Our total liability arising from or connected to an engagement is limited to the fees you paid to Intelitune in the three months before the event giving rise to the claim.
- Nothing in these Terms limits liability that cannot be limited by law, such as liability for death or personal injury caused by negligence, or for fraud.
11. Third-party platforms
Our services depend on third-party platforms such as Google, Bing, and AI answer engines, and on tools such as Google Search Console, GA4, Ahrefs, and SEMrush. We do not control these platforms. Changes to their algorithms, policies, pricing, or availability may affect results and are outside our responsibility.
12. Indemnity
You agree to indemnify Intelitune against claims, losses, and costs arising from content or materials you provide, your use of deliverables, or your breach of these Terms, to the extent caused by you.
13. Governing law
These Terms are governed by the laws of the Republic of Indonesia. Any dispute is subject to the jurisdiction of the courts of Indonesia. Before litigation, both parties agree to attempt to resolve disputes in good faith.
14. Changes to these Terms
We may update these Terms from time to time. The current version is always posted here with a “Last updated” date. Continued use of our website or services after changes take effect means you accept the updated Terms. Changes to an active engagement’s commercial terms are handled through your Engagement Agreement, not by website updates.
15. Contact
PT Nexa Core Venture (Intelitune) — contact@intelitune.com — Ruko Modern Square, RT.001/RW.006, Klp. Indah, Kec. Tangerang, Kota Tangerang, Banten 11151, Indonesia