Refund Policy
Last updated: 17 July 2026
This Refund Policy explains how refunds and cancellations work for services engaged from Intelitune (“Intelitune”, “we”, “us”, “our”). It forms part of our Terms of Service and applies alongside your signed proposal or service agreement (“Engagement Agreement”). Where this policy and a signed Engagement Agreement conflict, the Engagement Agreement takes priority.
Intelitune provides senior-led Technical SEO, AEO, and GEO services. Our work is delivered as ongoing, resource-intensive engagements. This policy reflects that.
1. Nature of our services
Our services are professional services, not products. Each month of a retainer engagement involves senior time spent on diagnosis, audit, strategy, content, technical work, and reporting. That work is performed and delivered during the month it is billed. This shapes how refunds apply.
2. Retainer engagements
Retainer fees are billed monthly in advance and cover the work planned and performed in that month.
We do not refund fees for a month once work for that month has begun or been delivered. By the time a billing month starts, senior capacity is committed and work is under way. If you cancel mid-cycle, you are not charged for future months beyond your notice period, but the current month’s fee is not refundable.
3. Cancellation and notice
Either party may cancel a retainer engagement with 30 days’ written notice, unless your Engagement Agreement states a different notice period.
- Notice takes effect from the date we receive it in writing at contact@intelitune.com.
- You remain responsible for fees covering the notice period.
- We complete or hand over work in progress up to the effective cancellation date.
- Fees already paid for delivered or in-progress work are not refunded.
4. One-time and project engagements
For fixed-scope projects, such as a standalone audit or a one-time deliverable, terms are set out in your Engagement Agreement.
- A deposit paid to reserve capacity is non-refundable once we begin work.
- If you cancel before work begins, we refund the deposit minus any onboarding or scoping time already spent.
- Once a deliverable is completed and handed over, its fee is non-refundable.
5. When we may issue a refund
We are honest about limits, and we are honest about refunds. We may issue a partial or full refund where:
- We fail to deliver agreed work and the failure is on our side, not due to delayed access, missing materials, or approvals from you.
- We agree in writing that a refund is warranted for a specific, documented reason.
- A refund is required by applicable consumer or contract law.
Refunds are assessed case by case. We review the work delivered, the reason raised, and your Engagement Agreement before deciding.
6. What refunds do not cover
Refunds are not available for:
- Results, rankings, traffic, AI citations, or revenue. We do not guarantee outcomes, and outcomes are controlled by search engines and AI platforms, not by Intelitune. AI visibility scores are directional; they are not a basis for a refund.
- Work delayed or affected by late access, missing materials, or slow approvals on your side.
- Changes to third-party platforms, algorithms, or policies.
- A change of mind after work for the current month has begun.
- Dissatisfaction not linked to a failure to deliver agreed work.
7. How to request a refund
To request a refund, email contact@intelitune.com with your company name, engagement details, and the specific reason. We acknowledge requests within 5 business days and aim to reach a decision within 15 business days. Approved refunds are returned to your original payment method within 14 days of the decision.
8. Chargebacks
If you have a billing concern, contact us first. We work to resolve issues directly. Raising a chargeback without contacting us may result in suspension of services and recovery of amounts owed.
9. Changes to this policy
We may update this Refund Policy from time to time. The current version is always posted here with a “Last updated” date. The policy in effect when your engagement begins applies to that engagement, unless your Engagement Agreement states otherwise.
10. Contact
PT Nexa Core Venture (Intelitune) — contact@intelitune.com — Ruko Modern Square, RT.001/RW.006, Klp. Indah, Kec. Tangerang, Kota Tangerang, Banten 11151, Indonesia