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Case Study · Professional Services
Professional Services

How a professional services firm grew active users 189% and pulled 1,394 sessions from ChatGPT in 10 months.

From 1 September 2025 to 16 June 2026, an integrated Technical SEO + AEO + GEO engagement took this firm to 45K active users (+189.2%), 59K sessions (+149.7%), and 921 tracked lead actions (+59.6%) — while AI assistants sent 1,659 visits that stayed an average of 3 minutes 32 seconds. Every number below is on screen in the client's live GA4.

+189.2%
Active users
1,394
ChatGPT sessions
921
Key events (+59.6%)
3m 32s
Avg. AI-visit duration
The Challenge

This professional services firm had a working website and some search presence — but no dependable growth engine behind it. Traffic wasn't compounding, lead volume was flat against the previous period, and the buyers who now start their research inside ChatGPT, Perplexity, and Gemini had almost no path to the firm at all.

Before Intelitune
  • AI assistants were sending next to nothing — the tracked AI-visit baseline the dashboard compares against sat close to zero (+621.3% growth over the window)
  • Search visibility existed, but it wasn't compounding into a steady pipeline of tracked leads
  • The firm had no reliable way to see which AI platforms were sending visitors, or whether those visitors engaged
  • Previous-period GA4 lines ran flat against the current period across users, sessions, and events
After Intelitune
  • Active users reached 45K, up 189.2% on the previous period
  • Sessions reached 59K (+149.7%) and event count 332K (+114.4%)
  • Key events — tracked lead actions — reached 921, up 59.6%
  • Organic search alone produced 376 key events, 40.83% of all tracked leads
  • ChatGPT delivered 1,394 sessions at a 58.03% engagement rate
  • Perplexity added 133 sessions, Gemini 86, Copilot 55, and Claude 37
  • AI assistants drove 1,659 tracked visits from 1,385 users at a 3m 32s average duration
Our Approach
01 — Technical SEO & Entity Foundation

The first months went into the signals that decide whether search engines and AI systems can interpret the firm at all: a clear entity layer, consistent machine-readable structure, and indexation hygiene. Ten-month engagements live or die on this foundation — every later gain in the GA4 and Search Console data sits on top of it.

02 — AEO & Lead-Intent Query Alignment

Next, pages were aligned to the questions the firm's buyers actually ask — answer-shaped copy on the service pages, structure that lets an AI assistant quote the firm confidently, and measurement wired so every tracked lead action registered as a GA4 key event. That's why this case can say "376 leads from organic search" instead of "traffic went up."

03 — GEO & AI-Surface Expansion

Finally, visibility was pushed across the AI surfaces themselves — ChatGPT, Perplexity, Gemini, Claude, and Copilot. The result shows up in GA4's source reports as 1,394 ChatGPT sessions and in Google's new AI Assistant channel as visitors who stay more than a minute per session: engaged humans, not bots.

Video Walkthrough

Don't take the screenshots' word for it. This is a screen recording inside the client's live GA4 and Search Console — the ten-month comparison, the channel reports, and the AI-assistant sources, exactly as the platforms report them. Client name kept off screen; everything else untouched.

Live GA4 walkthrough — 10-month window, 1 Sept 2025 – 16 Jun 2026
Live GA4 walkthrough — 10-month window, 1 Sept 2025 – 16 Jun 2026
Website Analytics

GA4 over the same ten months, compared against the previous period. The dotted previous-period line stays under the current one for the whole window — this is steady, compounding growth, not one lucky month propping up an average.

45K
Active users
+189.2%
59K
Sessions
+149.7%
332K
Event count
+114.4%
921
Key events
+59.6%
GA4 home overview — Active users 45K (+189.2%), Sessions 59K (+149.7%), Event count 332K (+114.4%), Key events 921 (+59.6%), 1 Sept 2025 – 17 Jun 2026 vs previous period
Source: GA4 home overview — current period vs previous period (dotted line)

Where do the leads come from? GA4's channel report answers it: organic search produced 376 key events — 40.83% of all 921 tracked lead actions — at a 1.63% session key-event rate, the strongest conversion rate of any major channel and more than double direct traffic's 0.67%. Search isn't just filling the top of the chart; it's the channel doing the converting.

GA4 traffic acquisition by channel group — Organic Search 376 key events (40.83%) at 1.63% session key event rate vs Direct 251 (27.25%) at 0.67%, total 921 key events
Source: GA4 traffic acquisition — session primary channel group, 1 Sept 2025 – 16 Jun 2026
AI Traffic

This is the part most agencies can't show you. GA4's source reports break out every AI assistant sending visitors to the firm — and Google's new AI Assistant channel (added to GA4 in May) recorded 61 sessions averaging over a minute each. These are people reading, not bots bouncing.

AI source Sessions Engaged Engagement rate
ChatGPT1,39480958.03%
Perplexity1336548.87%
Gemini864046.51%
Copilot552952.73%
Claude372054.05%

ChatGPT is the headline: 1,394 sessions with 809 engaged (58.03%) — an engagement rate 38.3% above the site average. The chatgpt.com/ai-assistant slice alone averaged 1m 09s per session.

GA4 session source/medium filtered to ChatGPT — 1,394 total sessions, 809 engaged sessions, 58.03% engagement rate across chatgpt.com referral, not set, ai-assistant, and organic
Source: GA4 session source/medium — chatgpt.com, 1 Sept 2025 – 16 Jun 2026
GA4 session source/medium filtered to Perplexity — 133 sessions, 65 engaged, 48.87% engagement rate
Perplexity — 133 sessions
GA4 session source/medium filtered to Gemini — 86 sessions, 40 engaged, 46.51% engagement rate
Gemini — 86 sessions
GA4 session source/medium filtered to Copilot — 55 sessions across copilot.com and copilot.microsoft.com, 52.73% engagement rate
Microsoft Copilot — 55 sessions
GA4 session source/medium filtered to Claude — 37 sessions, 20 engaged, 54.05% engagement rate
Claude — 37 sessions

Consolidated in a single AI-source view — same GA4 data, one dashboard — the window shows 1,659 AI visits (+621.3%), 942 engaged sessions (+691.6%), and 1,385 users, 1,100 of them new (+816.7%), at a 3m 32s average duration. And that's the floor, not the ceiling: GA4 only credits an AI assistant when the referral survives, so the AI-influenced visits that arrive as direct or branded search sit on top of these numbers.

AI source analytics dashboard — Total AI visits 1,659 (+621.3%), engaged sessions 942 (+691.6%), avg duration 3m 32s, 1,385 users, 1,100 new users; ChatGPT 1,393 (84%), Perplexity 133 (8%), Gemini 86 (5.2%), Claude 37 (2.2%), Copilot 10 (0.6%)
Source: AI source analytics view of the same GA4 property — 1 Sept 2025 – 16 Jun 2026
Key Takeaways
01

Steady growth beats a lucky month

The GA4 previous-period comparison runs under the current line for the full ten months — +189.2% active users built week after week, not one viral spike that flatters an average.

02

Leads are the metric, traffic is the by-product

921 key events, with 376 of them (40.83%) from organic search at a 1.63% session key-event rate — the strongest of any channel. The numbers going up only matter because the lead actions went up with them.

03

AI assistants send engaged humans, not bots

ChatGPT's 1,394 sessions held a 58.03% engagement rate, and Google's new AI Assistant channel averaged over a minute per session. Across all AI sources, average visit duration was 3m 32s.

04

The AI-labeled numbers understate the real footprint

GA4 only labels a visit "ChatGPT" when the referral survives. Plenty of AI-influenced journeys land as direct or branded search — so the 1,659 tracked AI visits are the floor of the channel's impact, not the ceiling.

This is what AI search done properly looks like: measured, not promised.

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